What Our Clients Are Saying About Us
We at Transportation Logistics Systems are loyal to our customers, and similarly many are loyal to us. Numerous times our customers have expressed their appreciation for our customer service, cost savings they realized, or making the effort to go the extra mile for them – things that they hadn’t received elsewhere.
“Customers sometimes are quite surprised at the savings we can offer them. A purchasing agent for Helzberg Diamonds thanked TLSI in a letter, "Let me take this opportunity to thank you for your updated proposal, reflecting annual savings of 18.6% in shipping costs." Barnett Helzberg, founder, added, "Wow! Congrats, Melody!"
-Helzberg Diamonds
“This is a good example how a smaller company is beneficial to its clients. We can act quickly to serve the needs of our customers without having to go through seven layers of management.”
-Magna Steyr Symatec
Sometimes going above and beyond is the natural thing to do… especially in an emergency. After the 9/11 incident, our largest customer called to ask us to expedite their payroll checks to their local plant in Kansas City (where TLSI happens to be located.) That day it was impossible to provide the service, since virtually all modes of expedited transportation was shut down. They couldn’t wire transfer the money, since some of their employees didn’t have bank accounts. TLSI chose to step up to the plate and typed 60 paychecks from its own bank account to cover the payroll. A grateful customer reimbursed TLSI shortly thereafter.
This company was the producer of the Lincoln Blackwood truckbed, a division of a $60 billion company based in Austria. Says the local manager, “The performance of TLSI has been consistently outstanding in all respects. We at Magna Steyr feel that they are an integral part of our team.”
A $50M Lawn Equipment Manufacturer
TLSI recently received a top “Vendor of the Year” award from one of its clients. The Purchasing Manager specifically cited three areas of performance that earned TLSI this award: Customer support, consistent quality, and on-time performance. The recognition letter stated:
Customer Support: TLSI has demonstrated strong, consistent customer support. Responding in a pro-active supportive method that allows us to maintain our commitment to strong production goals.
Quality: Your consistent quality of product, provided to our specifications, is integral to our success in producing a quality product.
On-Time Performance: You have repeatedly shown your ability to deliver goods to our location in an on-time basis. This outstanding performance is key to our success in producing a constant uninterrupted flow of finished product.
Thanks to Transportation Logistics Systems for your commitment as a vendor. It is your performance that promotes goodwill that insures success between our companies.”
“Overall, I would recommend Transportation Logistics Systems because of their excellent customer service, responsiveness, accurate communication, and generally working with the best interest of Vanderlande in mind. TLSI was instrumental in our success on the KCI Airport Project. They routinely exceeded our expectations, and we valued their partnership on the Project.”
-Executive Project Manager, Vanderlande